Job Description

Posted 2 months ago

We’re a growing SaaS company looking for reliable Customer Service to support our users. As long as you’re available to reply to customer messages anytime between Monday to Friday, 9AM – 6PM, we welcome all types of work arrangements — full-time, part-time, or freelance.

Job Description:

• Respond to customer inquiries related to software usage, account issues, and general system support
• Record user feedback and coordinate with our technical team
• Provide friendly, clear, and professional assistance through chat, email, or phone

Requirements:

• Must be responsive during weekdays (Mon–Fri, 9AM–6PM)
• Responsible and able to work independently
• Willing to learn software and system operations
• Experience in customer service or SaaS support is a plus (but not required)
• Able to communicate in Chinese or English (bilingual is preferred)

Benefits:

• Fully remote work (work-from-home)
• Flexible engagement: full-time, part-time, or freelance
• Training and clear onboarding provided
• Supportive team environment
• Opportunity to grow with us long-term