Job Description

Posted 2 months ago

We’re looking for an experienced and responsible Project Assistant to lead and manage our support operations across multiple projects. This is a full-time position with growth potential, where you’ll act as a bridge between customers, the internal team, and project stakeholders.

Job Scope / Responsibilities:

• Lead and oversee end-to-end customer support for assigned clients or projects
• Coordinate with internal teams (developers, designers, sales) to ensure client needs are met
• Handle escalated support cases and follow up until resolution
• Document customer requirements and convert them into internal tasks or updates
• Track project timelines, follow up on deliverables, and manage client expectations
• Prepare weekly reports and provide insights on customer satisfaction and issues

Requirements:

• At least 2 years of experience in customer service or project coordination
• Strong communication and coordination skills
• Able to manage multiple tasks and prioritize effectively
• Detail-oriented and highly responsible
• Comfortable with SaaS / software tools (CRM, ticketing, spreadsheets, etc.)
• Proficient in Chinese or English (bilingual preferred)

Benefits:

• Full-time remote position with fixed working hours
• Leadership and project ownership opportunities
• Professional growth and career development support
• Collaborative and dynamic work environment
• Performance-based incentives